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Top Merchant Services For Small Business – The United States e-commerce market has significant growth opportunities, especially in app-based commerce. E-commerce continues to change the retail landscape in the US, and consumer confidence remains high as online shopping and mobile e-commerce offer new ways to shop and buy goods and services. E-commerce growth is expected to grow at double-digit rates annually until 2021.

To help our clients find, attract and retain their customers, we have tracked and evaluated the development of e-commerce in 34 mature and emerging markets around the world.

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The US is the second largest e-commerce market in the world, behind China in terms of sales. Business-to-consumer e-commerce sales totaled $744.1 billion,

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And the growth of online sales in the U.S. it is expected to reach a compound annual growth rate of 10.2 percent by 2021.

Although it appears to be a more developed market, US e-commerce still presents significant opportunities for e-commerce growth as it is a small shopping channel in the country. In the US, online shopping accounts for only 8.9% of total retail sales;

There is still plenty of room for market growth and to steal share from traditional brick-and-mortar retail.

In contrast, China’s e-commerce sector, valued at $1.15 trillion, already accounts for 23.1 percent of all retail sales.

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Download speeds may increase as the implementation of the National Broadband Program to build a world-class Internet infrastructure continues.

The US e-commerce market is characterized by its large volume – 78% of US citizens already shop online – and the dominance of domestic online giants such as Amazon, eBay and Apple, which are among the top three sellers the world’s leading e-commerce. . country by market share.

In turn, major domestic brands have started investing heavily in their digital offerings. For example, Walmart’s e-commerce sales grew 43 percent year over year in the last three months of 2018, driven by improved product offerings and investments in its delivery capabilities.

The efforts of these economic giants are driving the US online shopping market, and this progress is reflected in the growing average online store, which now stands at $2,929 per year.

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This rich domestic e-commerce market has resulted in fewer online shoppers crossing borders into the US – currently only one-third (34 percent) of US online shoppers shop abroad.

In the US, e-commerce leaders are beginning to commit to their delivery and logistics operations to facilitate faster delivery across states. For example, Amazon is building its own private air delivery network, Prime Air.

Investments include creating a fleet of 100 aircraft and opening a $1.5 billion logistics center at Northern Kentucky International Airport by 2021.

However, many e-commerce providers still rely on large US delivery firms such as UPS, FedEx and the US Postal Service.

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As China’s e-commerce giant, the U.S. it is a country that has developed a one-day event and discount shopping. Black Friday, Cyber ​​Monday, Amazon’s Prime Day in July and Thanksgiving are the main online shopping events in the US. Cyber ​​Monday 2018 was the biggest sales day in US e-commerce history, bringing in $7.9 billion.

The biggest challenge for US e-commerce sellers is keeping the products listed in stock. Failure to carry enough inventory during the Thanksgiving weekend sales event resulted in an estimated $484 million loss in sales to the U.S. e-commerce market in 2018.

Unlike several other countries included in this report series, where social media has become an increasingly important marketing channel, US consumers have yet to appear to have firmly embraced the medium.

Cyber ​​Monday Thanksgiving direct site traffic was the most popular e-commerce traffic in 2018, accounting for 27.2 percent of all transactions, followed by paid search [24 percent]. In contrast, sales through social media channels are only 1.3 percent.

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Source: J.P. Morgan 2019 Fee Trends – Global Insights Report: Data from J.P. Presented to Morgan Merchant Services by Edgar, Dunn & Company through the E-Commerce Foundation, 2017.

It is supported by the growing adoption of smartphones and high usage among adults in the 18 to 24 age group, with 93 percent of smartphone penetration.

The US Federal Communications Commission is racing to become a world leader in 5G deployment as it works to clear regulatory hurdles during 2018 and 2019.

During the 2018 winter holidays, mobile e-commerce grew 56 percent year over year, compared to just 5 percent for desktop. Despite the nature of mobile tablets, sales through these devices increased by only four percent during the same period.

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Online shoppers in the U.S. they attract e-commerce merchants who develop applications that can provide easy, fast payment options and deals related to seasonal and one-time discount events.

Everyday use of online shopping apps is already strong, with app-based sales accounting for 55 percent of all e-commerce transactions.

Coupons and online browsing options are also popular mobile e-commerce functions, and offering these features can also boost online sales.

Source: J.P. Morgan 2019 Fee Trends – Global Insights Report: Data from J.P. Submitted to Morgan Merchant Services by Edgar, Dunn & Company, 2017.

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Cards are the primary form of online payment in the US, accounting for 47 percent of all e-commerce transactions.

The success of online card payments can be attributed to long familiarity with the payment method: card penetration is one of the highest among the countries included in our report, 2 per capita 44 debit cards and 2.01 credit cards.

It is a country with many banks – 93 percent of people have a bank account – and shows a willingness to borrow, consumer debt exceeds $ 4 trillion for the first time in 2019.

The ubiquity of credit and debit cards has made them the driving force behind digital wallets in the U.S. With smartphones, digital wallets have the potential to extend the benefits of physical cards by seamlessly integrating loyalty programs and personal financial contributions.

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When looking at payments through a productivity lens, digital natives—Americans with access to high-speed Internet and smartphones—seem to have the highest level of comfort in setting up and regularly using card-enabled digital wallets.

E-commerce sellers and payment providers must be ready to meet the needs of digital natives. U.S. dealers appear to be adapting to this new environment, as more than half (55 percent) of US merchants surveyed said they are likely to accept digital wallet payments within the next year, including popular digital wallet providers such as PayPal™, Google Pay, and Apple Pay.

Contactless Cards is also partnering with issuers Mastercard and Visa in the US to distribute contactless credit cards to consumers, with the fast-moving transportation industry among the startups using the technology.

The use of transportation is expected to lead to adoption and use in other verticals and among consumers. A recent study by AT Kearney found that switching to contactless cards in the US would increase the number of transactions per card by 20 to 30 percent.

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Source: J.P. Morgan 2019 Payment Trends – Global Insights Report: Data provided by JP Morgan Merchant Services by Edgar, Dunn & Company via Federal Reserve Bank, World Bank, 2017.

Like other emerging e-commerce markets, fraud is on the rise in the US. Fraud often occurs in areas near major ports of entry or airports. Credit firm Experian explains that these are prime locations for counterfeit reshipping, allowing criminals to move stolen goods quickly and easily.

Bill fraud cases are most prominent in Delaware, Oregon, and Washington. Using data, technology and comprehensive anti-fraud strategies can help reduce e-commerce crime.

To learn more about payment trends in the world’s leading e-commerce markets, visit J.P. Contact a Morgan representative or call us:

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The success of international e-commerce can depend on understanding the needs, nuances and growth patterns of individual countries. J.P. Morgan’s e-commerce payment trends aim to provide retailers with the information they need to succeed globally through in-depth country-by-country analysis.

J.P. Morgan 2019 Fee Trends – Global Insights Report: Data from J.P. Submitted to Morgan Merchant Services by Edgar, Dunn & Company, 2017.

J.P. Morgan 2019 Payment Trends – Global Insights Report: Data provided by JP Morgan Merchant Services by Edgar, Dunn & Company via the World Bank, 2017.

J.P. Morgan 2019 Payment Trends – Global Insights Report: Data provided by JP Morgan Merchant Services by Edgar, Dunn & Company via E-Commerce Foundation, 2015, 2016, 2017, Bureau of Labor Statistics, 2017.

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J.P. Morgan 2019 Payment Trends – Global Insights Report: Data provided by JP Morgan Merchant Services by Edgar, Dunn & Company for the United States E-Commerce Foundation Report, 2017.

J.P. Morgan 2019 Payment Trends – Global Insights Report: Data provided by JP Morgan Merchant Services by Edgar, Dunn & Company via the E-Commerce Foundation, 2017.

J.P. Morgan 2019 Fee Trends – Global Insights Report: Data from J.P. Presented to Morgan Merchant Services by Edgar, Dunn & Company for the Deloitte Global Mobile Consumer Survey.

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